Shipping Policy
Order Processing
At Rejen Coffee, we strive to get your order to you as quickly and efficiently as possible. Please review our shipping policy below for full details on how we handle deliveries. Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.
Domestic Shipping 🇺🇸
- Standard Shipping: after processing, orders typically arrive within 3-5 business days.
- Express Shipping: available at checkout for an additional fee, with an estimated arrival time of 1-2 business days post-processing.
- Shipping Rates: we offer free standard shipping on select items when the total qualifying amount is over $50. Please note, not all products are eligible for this promotion, excluded items will incur a shipping charge at checkout.
International shipping 🌎
Experience the taste of premium organic Guatemalan coffee from anywhere in the world! the average transit time for international orders is 6-30 business days, varying by destination and local postal service efficiency.
- Shipping Rates: are calculated at checkout and vary by destination, weight, and shipping option selected.
- Customs, Duties & Taxes: international orders may be subject to import duties, customs fees, and taxes, which are determined by your local customs office. These charges are the responsibility of the recipient. Rejen Coffee is not liable for any delays or fees due to customs clearance.
Carrier Info: we primarily use USPS for international orders due to its reliability and price. If you encounter unexpected charges, please contact USPS directly for clarification.
order tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become active.
Shipping Issues or Delays
If your order is delayed or arrives damaged, please reach out to our support team at rejencoffee@gmail.com and we’ll work with you to resolve the issue.
Change of address
To modify your shipping address, please contact us within 24 hours of placing your order at rejencoffee@gmail.com. While we strive to accommodate late requests, changes made after 24 hours may not be possible, and refunds for address-related errors cannot be guaranteed.
delivery confirmation
In cases where a package is marked as delivered but not received, we kindly ask you to first check with your carrier. This step often resolves delivery discrepancies swiftly.
Lost packages
In cases where a package is marked as delivered but not received, we kindly ask you to first check with your carrier. This step often resolves delivery discrepancies swiftly.
cancellation
You may cancel an order at any time prior to shipping at rejencoffee@gmail.com
returns
If you’re unsatisfied with a product for any reason, you may return it within 30 days of purchase for a full refund, excluding any shipping charges or associated fees. Please see our full Return Policy for complete details.
If your order has already shipped, you can still return the package, contact us at rejencoffee@gmail.com to request the return address and step-by-step instructions.
On-time delivery
Please note that delivery times may be affected by factors beyond our control, including natural disasters, holidays, seasonal peaks, severe weather, or carrier-related delays. While we strive to ensure timely delivery, we cannot guarantee exact arrival dates once an order has been dispatched. Responsibility for timely delivery then lies with the shipping carrier. That said, we’re always here to help and will gladly assist you in troubleshooting any shipping concerns that arise.
contact us
Your satisfaction is our priority. For any inquiries or assistance regarding shipping, address changes, or order status, please don’t hesitate to reach out to us at rejencoffee@gmail.com. Our dedicated team is here to ensure your experience with Rejen Coffee is seamless and enjoyable.