Return and
Refund Policy
We want you to love every cup of Rejen Coffee. If something isn’t right with your order or product, let us know—we’re here to make it right and ensure you have the best experience possible.
30 Day Satisfaction Guarantee
We proudly back our products with a hassle-free 30-day money-back guarantee starting from your order date. While we’d love to hear your feedback if something didn’t meet your expectations, sharing it is completely optional. If you’re not satisfied, simply return it- no questions asked, no hassle, just a 100% satisfaction guarantee.
Refund Eligibility
- Before Shipping: we offer full refunds only if the order has not been shipped. We process orders within 1-2 business days, so please reach out promptly if you need to cancel your order.
- Damaged Products: If your product arrives damaged, please email us immediately at rejencoffee@gmail.com. We will assess the situation and, if appropriate, send a replacement order to you.
- Wrong Item Received: if you received the wrong product, please contact us at rejencoffee@gmail.com within 7 days of delivery. We’ll cover the return shipping and send you the correct item right away.
- Package Lost in Transit: if your order hasn’t arrived after the expected delivery time, reach out to us. We’ll work with the shipping carrier to locate the package or issue a replacement if deemed lost.
Change of Mind After Delivery: if you’ve changed your mind after receiving your order, you may return it within 30 days for a refund, minus shipping costs. Items must be unopened and in their original condition.
Non Refundable Situations
- More than 15 Days After Delivery: refunds or returns will not be accepted if requested more than 15 days after your order has been marked as delivered.
- Returning Empty Product Containers: empty containers can only be refunded if enough time has passed for the product to have been reasonably consumed as directed. For example, we can’t issue a refund for a 3-month supply that’s been returned empty after just 30 days. We aim to be fair with you and ask the same in return.
- Perished or Improperly Stored Products: products that have expired or been stored improperly (e.g. exposed to extreme heat or moisture) are not eligible for refund or return.
- Taste Preference Refunds (One-Time Only): we understand taste is personal. That’s why we offer a one-time refund for taste preference—limited to your first purchase of a specific product only.
- Products Marked Final Sale or Clearance: items sold as final sale or marked clearance are not eligible for return or refund under any circumstance.
- Incorrect or Incomplete Return Packaging: returns must include all original packaging and materials. Products returned loose or without original containers may not qualify for a refund.
- Bulk Orders Over 3 Units (Same Product): returns for bulk orders of 4 or more units of the same product are not accepted unless the items arrive damaged or defective. Try a smaller quantity first before committing to more.
- Shipping Fees (if applicable): original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
- Taxes, Duties, and Processing Fees: taxes, import duties, and third-party processing fees (if any) are non-refundable, as they are not collected or controlled by us.
How to Request a Refund or Return
- Contact Us First
Email our support team at [your email] within 15 days of delivery. Include your order number and a brief reason for the return. - Wait for Approval
Once we review your request, we’ll send return instructions if you’re eligible. Please do not send back products without prior approval. - Package the Item(s) Carefully
Repack the item(s) in their original packaging to prevent damage during transit. Include all original components. - Ship It Back
Use the return address provided in the approval email. We recommend using a trackable shipping method for your peace of mind. - Refund Processing
Once we receive and inspect your return, we’ll issue your refund. It usually takes 5–7 business days for the funds to appear in your account, depending on your bank or card provider.